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QVC Marketplace
QUESTIONS?   For customer service email: support@qvcliquidation.com  |   For marketplace sales email: sales@qvcliquidation.com
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For customer service email: support@qvcliquidation.com
For marketplace email: sales@qvcliquidation.com
For F.A.Q visit our helpful: F.A.Q Page

Contact Us

Thank you for using QVC Liquidation's Private Marketplace. If you need to contact us for any reason, please click on the appropriate e-mail link below:

If you have questions on how to use the site or are experiencing problems on the site, please e-mail us at qvc@channeladvisor.com.

If you have a product specific questions or if you have questions about an order, shipping or payment, please contact us at support@qvcliquidation.com.

If you have suggestions or ideas about the marketplace please contact us at sales@qvcliquidation.com

QVC Liquidation Marketplace FAQ

General Marketplace Information
QVC Product Information
QVC Shipping Policies
Checkout Instructions
Warehouse Locations

General Marketplace Information

Please read each listing carefully.  Information such as: manifest information, product location and conditions may vary from listing-to-listing.

To change your user information visit the My Account page.

Forgot your password?  Having difficulty logging in?  Retrieve your password here.

To track your order activities, go to My Order page.

Product Information

What type of product does QVC liquidate?

  • 1st Quality — Discontinued and/or overstock merchandise that is considered new and contains no flaws or defects, however may have box damage. Product is sold as is with no warranty or return privileges. 
  • 2nd Quality — QVC customer returned products that are eligible for sale through the QVC Outlet Stores. This merchandise consists of high quality customer returns that may or may not be in the original packaging or may have box damage. This merchandise may show slight signs of customer use. Product is sold as is with no warranty or return privileges.
  • 3rd Quality —QVC customer returns that will show signs of use in varying degrees. Product may or may not be in the original packaging. Some items may be partials. Product is sold as is with no warranty

** Please note: The actual quantity of items provided on a listing may vary by up to five percent (5%) from the quantity set forth in the listing and manifest detail. **

How does QVC sort the different types of product?

  • QVC sorts the product first by quality then by category.

What product categories does QVC liquidate?

  • Accessories, Apparel, Collectibles, Dolls, Electronics, Exercise, Home Decor, Housewares, Jewelry, Linens, Rugs, Seasonal, Shoes.

Are there any categories that QVC does not liquidate?

  • QVC does not liquidate perishables, cosmetics, plants or health & beauty

Is there a minimum purchase?

  • Yes, QVC liquidates product by the pallet and the pallets can be purchased individually or in multiple quantities.

How is the pricing determined?

  • The price per pallet can be based on a percentage of the QVC On Air Value or priced point per item.

How do listings ship?

  • Listings are shipped out of the following QVC warehouses:
    Rocky Mount, NC  27801
    Suffolk, VA  23434
    Florence, SC 29501
  • Orders from different warehouse locations cannot be combined.
  • The product can be shipped Freight Collect by a 3rd party carrier or Prepaid Freight (QVC Best Way).
  • If shipped Freight Prepaid (QVC Best Way), the freight cost will be added to the invoice and must be paid along with the payment for the merchandise.
  • The product can also be shipped Freight Collect and picked up directly at the warehouse by a 3rd party carrier, however, an appointment must be scheduled in advance of the pickup. See warehouse information below.
  • All Freight Collect orders must be picked up at the QVC Distribution Center by a 3rd party carrier.
  • A lift gate option is also available at the time of Check out. There is an additional charge of $30.00 for this service.
  • The orders are processed within 5 business days of the warehouse receiving the ship order.
  • Pro numbers or tracking numbers are available once the manifests have shipped.
  • Jewelry is only shipped Prepaid via UPS (selected as "QVC Best Way" in checkout shipping options).

Does QVC offer Trailer Loads?

  • Trailer loads are considered any order with greater than 11 listings.
  • Buyers can custom build a trailer load by selecting up to 24 listings and move them into a shopping cart or select from a pre-built trailer load available under the Trailer Load Category.
  • Trailer load orders can be shipped as Freight Collect or Freight Prepaid.
  • Freight Collect orders must be shipped by a 3rd party, professional carrier. Freight Prepaid orders are arranged by QVC.
  • Trailer load freight quotes are available by contacting QVC at: support@qvcliquidation.com. Please provide your city, state and zip code with each request.
  • A lift gate option is not available for Trailer Loads.
  • Prepaid freight quotes will need to be applied to orders prior to finalizing check out.

What type of payment is accepted?

  • Payment is accepted in the form of a bank wire transfer and must be confirmed by the QVC Treasury Department prior to merchandise being shipped or picked up.

What is the return policy?

  • All purchases are Final Sale, As Is, Where Is. 
  • QVC does not accept return of merchandise purchased through the QVC Liquidation Department.

Shipping Policies

  • Shipping/Lift Gate option for Non-Jewelry: If you need to have your pallets delivered on a trailer with a lift gate you will be able to add this service to your order when you begin checkout. This service will be necessary when a loading dock or the proper equipment is not available to off-load the pallets from the trailer to ground level. This option needs to be selected in advance of the delivery in order for the request to be added to the Bill of Lading and for the discounted rate to be applied. The additional charge for this service will be $30.00 and will be added to your invoice.
  • Shipping/Delivery Trailer Load: Shipping price for the trailer load will show $0.00 in checkout and $0.00 in the email you receive upon completing checkout. Should you prefer shipping QVC Best Way, QVC will contact you directly to arrange shipping and confirm freight cost. Please do not wire your payment until after QVC has contacted you to confirm freight costs.

    Please note that the Lift Gate option is not available for Trailer Load orders.

  • Freight Collect orders will be sent to the warehouse upon receipt of payment. Freight Collect orders must be picked up directly at the warehouse by a 3rd party carrier. QVC will provide you via email the warehouse contact information to schedule a pickup appointment.

    Important! Please Read: The Freight Collect option is for shipments that are arranged by the customer to have a 3rd party carrier pick up the inventory from the warehouse. This option is not available for Jewelry orders. The carrier must have a dock height trailer in order to allow the pallets to be loaded. Unfortunately liquidation customers are not able to personally visit the warehouse to pick up merchandise purchased from the QVC Liquidation Department.

  • Shipping/Delivery Jewelry: Please select the QVC Best Way shipping option and UPS as the carrier preference as you proceed through Checkout. The Jewelry will be shipped Prepaid via UPS Ground, Insured and Signature Required. The Jewelry will not be able to be shipped to a P.O. Box. Please update the shipping address, if needed, as you proceed through Checkout.

Checkout Instructions

Please read the instructions below carefully before checking out:

After each purchase, you will receive a purchase confirmation email.  Follow the instructions on the purchase confirmation email.  

Please note that  when you proceed to checkout you will be checking out for all items in your shopping cart that are pending checkout.

Please do not check out until you are finished buying items from the marketplace. Once you begin the checkout process you will not be able to add additional manifests to your current order. 

QVC can ship orders to the Continental United States only at this time.

Purchases are valid for 7 Days from time of Check Out. If wire payment is not received within 7 days of checkout, QVC may cancel the offer and relist the manifest(s) into available inventory.  All purchases are AS IS, WHERE IS: ALL SALES FINAL

Warehouse Information

The physical location for all non-jewelry items are at:

Warehouse 440
Address: 100 QVC BOULEVARD

Warehouse 200
Address: 1 QVC DRIVE

Warehouse 150
Address: 2200 TV Road
Florence, SC 29501

All jewelry items are shipped Prepaid via UPS (QVC Best Way) from Florence, SC.

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